This site is concerned about promoting a customer-centric business model in the mutual fund industry, so shareholder are considered clients, not customers. 

Chuck Epstein

Mutualfundreform.com is published and written by Chuck Epstein (cepstein@prodigy.net) , who has held senior level marketing communications positions at the New York Futures Exchange, Chicago Mercantile Exchange, Russell Investments, Principal Financial, Zacks Investment Research and Lind-Waldock.

He has written by-lined articles for over 50 financial publications and is the editor of Managed Futures in the Institutional Portfolio (Wiley, 1992) and The Handbook of Corporate Earnings Analysis (Probus Publishing, 1994.) In 2009, his blog won first place in the best small blog category from the Society of American Business Editors & Writers.

He also won writing awards from the Mutual Fund Education Alliance (MFEA) in 2006, 2007, and 2008 for writing the best broker-dealer and/or shareholder newsletters in the large mutual fund category class. He holds a MA in Communications and a BA in Journalism from the University of Illinois, Urbana. He can be reached at cepstein@prodigy.net